Return & Refund Policy
At AmericanSkincareBD, we strive to provide high-quality skincare and beauty products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
We accept returns only under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- Return requests must be made within [specified days] of receiving the product.
- Items that are damaged, defective, or incorrect due to our error are eligible for return.
- Personal care items, used cosmetics, or skincare products cannot be returned due to hygiene reasons.
Return Process
To initiate a return, please follow these steps:
- Contact our support team at mazorhex@gmail.com with your order details and reason for return.
- We will review your request and provide return instructions.
- Pack the product securely and return it to the address provided.
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
Refund Policy
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:
- Refunds will be issued to the original payment method within [specified days].
- Shipping fees are non-refundable.
- If the returned item does not meet our return conditions, we may deny the refund.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at mazorhex@gmail.com.
Late or Missing Refunds
If you have not received your refund within the expected time frame, please check with your bank or payment provider. If you still have issues, contact us at mazorhex@gmail.com.
Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at mazorhex@gmail.com.